Terms and Conditions
Shipping/Packaging:
It’s usually much faster delivery to a Business Address or PO Box. If sent to a private address and no one home you should receive a card in your letter box to collect at PO or Courier. If item not received or no card contact us. We ship orders normally within 24 hours business days from us or direct from Australian Distributor. Note: Delivery can take longer to deliver during the festive season or due to the corona virus .
NOTE: WE DO NOT SEND TO PARCEL LOCKERS AS THE RECIPIENT CAN’T BE VERIFIED.
We use your Order Shipping Address – Not Paypal address!, we ship within Australia only.
Once sent it takes approx. 1 or 2 business days to Capital Cities and Suburbs country areas and ACT, TAS, NT, WA can be a day or two longer – but stranger faster things do happen!.
If your item doesn’t arrive within the estimated times check tracking. In most cases the item was delayed in the delivery system by a day or two. Note: We do not guarantee delivery day/time on shipments as once it leaves our hands we have no control over it. Accepting delivery terms.
Proof of delivery applies to those who have delivery with a tracking No.. All customers receive an email to their nominated email address advising goods are sent (with tracking No.). Once goods are sent and tracking No. shows items received at customers nominated delivery address, this proves delivery. A signature will be required.
Payment Options:
PAYPAL can pay with most credit cards via our Secure web site checkout process. PayPal send us a copy of the payment seconds from when its paid (so please don’t send us a copy!). (Paypal eCheque info here).
Refunds:
Can be arranged but speak with us first or simply email us via our contact form, goods returned should be in New “undamaged” condition with all original accessories and box packaging (if supplied). There is a 20% restocking fee for incorrect or non suitable item/s ordered, any shipping paid by customer is not refunded. Customer will be sent a RMA item form to return a faulty item, we will send a refund once item is received, tested and inspected. If item is damaged or incomplete we will advise customer of refund amount.
Replacement:
If you have a fault item please contact us for advise first. If a replacement request we are always happy to assist. Customers must contact us first for a resolution (not a third party such as Paypal) within 21 days from date of order or within the warranty period if faulty. We are not responsible for a refund or charge back should a credit card be used for payment of goods in a fraudulent manner. If incorrect address is supplied or part of additional postage to correct address is payable as per replacement terms.
Personal information
Personal information is never given or sold to a third party for any reason. Its kept very secure and a password is required to access it. EZYHD is a https web site so extreamlly secure.
Warranty:
Manufacturers Warranty is noted for each item from purchase date Any item returned must be returned in new condition with postage paid by purchaser with all original box packaging (if originally supplied).
Consumer Guarantee:
All items sold by On Stage OZ are covered by Consumer Guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to return any item that is deemed faulty within a reasonable time frame from the date of the sale. If an item has a manufacturing defect, we will provide either a repair, replacement or refund. The Purchaser pays for postage, all claims with respect to defective items will be handled through On Stage OZ at the email address displayed when you purchased your item/s as per terms.
Web Site:
This web site and its images are copyright and cannot be used without our express written permission.